Refunds and cancellations

If you are not happy with the quality of your coffee, please contact us and we will endeavour to find an appropriate solution. Otherwise you can return it to us within 14 days of purchase and we’ll happily offer a refund. Unfortunately, we can’t reimburse postage costs.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer under the Consumer Rights Act 2015 is a refund. Also, where a consumer exercises his/her cancellation rights the customer will be given a refund within 30 days of their cancellation.


Your privacy is important to us. We never share, sell or in any way distribute your information to anyone. When you order, we need to know your name, e-mail address and delivery address. Card payments are processed through Stripe, so we don’t have access to your card details.

With your consent we collect your email address to keep you informed of new products at Echelon Coffee Roasters. If you wish to unsubscribe to this mailing list, just click the “unsubscribe” button on the email.


Echelon Coffee Roasters will acknowledge any complaint within 5 working days and fully respond within 20 working days.